Super Eagles TV is an online video portal designed to allow a global audiences to view the best football has to offer in the Nigerian national teams quest for the 2010 Football World cup in South Africa. Matches will be replayed and available as Video on Demand to subscribers after the live stream has finished.
- Anyone on the planet with an Internet connection (as per our advised specifications) has the capability of watching Super Eagles TV live streams and videos.
- This access is due to our Tier 1 international bandwidth provider network load balanced across Akamai, Limelight and four other Tier 1 providers. We understand the popularity of many of our events and for that reason have ensured access is truly universal and scalable.
- However, Super Eagles TV reserves the right to geo-block certain jurisdictions, or cap access, for commercial, contractual, or network capacity reasons. You will be advised if you are blocked from receiving a stream of the event you wish to view.
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To register at Super Eagles TV:
- o click on the "Create an account" link at the top of the page www.supereaglestv.com
- o fill in the form – make sure you enter your email address correctly
- o check your email. When you get the "confirm your registration" email from us, please click on the link in the email
- Go back to the Super Eagles TV website, Log in at Super Eagles TV using the email address and password you have created for Super Eagles TV (once you are logged in, the top right corner of the Super Eagles TV site will say "You are signed in as (your username)"
- Now you are registered, you can click on “BUY NOW†button for the live stream event you wish to purchase. This will navigate you to a Paypal page for payment by credit card.
- Paypal is a safe and secure way of making payments on the internet.
- if you do not have a paypal account, click on the “Continue†button on the left hand side of the page. Fill in the normal credit card detilas and follow the instructions.
- You need to click the Confirm button to finalise the purchase. After completing the purchase in Paypal, you will be taken back to the Super Eagles TV website.
At this point our database knows that you have paid to see the live stream, you can exit the site, close your computer and re-open and the information will not be lost.
- Once you go back to Super Eagles TV, log in using the details you registered with as per step 1 above
- Go to the event page. In place of the “BUY NOW†link you will see a message saying that you have paid and have access to the live stream – if you do not see this message, and have complete purchase, please contact us immediately.
- Once we have activated the live stream go to the events profile page, or exit the page and re-enter it if you are already there. You will see a player and a spinning circle until the live pictures come through. They take time to buffer up a bit so be a bit patient here, however it shouldn’t be more than a couple of minutes.
- You can choose a different bit rate (size) stream by clicking on the links below the player. You can click any of the buttons on the player, they all do different things, one of them is a full-screen button, if you click this one and want to go back to a smaller player, press the “Esc†key on your keyboard.
- You can register at any point throughout the live stream.
If you are having any problems with any of the above steps, please use the live help if we are online (the icon at the top of every page will be green and say “live chatâ€). If it is grey and says “offline†please email us support@planetstream.tv
If you have any more questions about this process, please ask – contact us on live help or email us support@planetstream.tv.
Please check the following:
You are registered and logged in (contact us if you are having trouble with this)
Check you have the latest version of Flash installed on your computer: to check your flash version: http://www.macromedia.com/software/flash/about/ Please update your flash player if you do not have the latest version
Check Your Browser version, If you are using Internet Explorer, please update to the latest version, older versions may cause problems. We recommend using Firefox, it is a stable and secure browser.
You can download Firefox free from here:
If you are having problems with the live stream pictures or sound:
If you can see a picture and it is freezing or buffering a lot, please use a lower stream size by clicking the low or medium link below the player.
If your audio is out of sync with the picture, please close the player down and restart it. Otherwise try a lower stream size.
If you don’t see anything in the player (no spinning circle), please check that you have Flash installed correctly on your computer. You may need to uninstall and re-install Flash. Also check that your firewall is not blocking access, you may need to talk to your network administrator for help with firewalls.
Further down this page you will see detailed information about system requirements, go through this to make sure your computer is capable of running the live stream.
If you are still having problems, please contact us, please use the live help if we are online (the icon at the top of every page will be green and say “live chatâ€. If it is grey and says “offline†please email us at support@planetstream.tv
You can access the live stream from any computer with a fast enough internet connection. We usually stream in 3 stream sizes: 250kbps, 450kbps and 800kbps.
To watch live streams without too much buffering, we recommend that you choose a speed that is a maximum of half what your internet connection speed is. So if you have a 1000kbps internet connection you would be able to watch the 400kbps stream, however if you had an internet speed of 500kpbs, you may want to choose the 250Kbps streams to watch.
As a rough guide, if you watch the high quality stream (at 800kbps) for 6 hours, it will use about 700Mb, or approx 0.7gig. 1 GB is 1024mb
To find your internet speed, go to www.speedtest.net and click on a triangle server location near to you. Try a few different ones to get a good idea. This test is only a rough indication of your internet speed.
If you are away from home and want to use a motel’s internet connection, be sure you find out from them how much they are going to charge you for data - there is often a surcharge for data.
The Super Eagles TV live streams will cost US$6.95 each. The details page for the match will clearly state the event is a pay-to-view event.
To view the Video On Demand (VOD) of any or all matches you will need to have paid the subscription fee for that match until further notice.
Yes. Most events streamed live on Super Eagles TV will be archived as a Video on Demand (VOD). The VOD of a live event will be made accessible as soon as possible after the live broadcast finishes.
We will endeavour to have an automatic loop function whereby live events will continue to play repeatedly for up to 48 hours.
For users with limits on their internet usage you need to read this carefully, particularly if your ISP has a usage limit or charges your data usage on a per megabyte basis.
If you are concerned about your bandwidth, make sure you choose a low bit-rate when watching Super Eagles TV.
Most ISP’s allow you to check how much data you have available, or have used – if you keep an eye on this you will be able to manage your data allowance effectively.
- How Do I Register?
On the homepage, click on "Register", and follow the easy steps required to become a member.
- Membership Registration Terms
- To be able to register with Super Eagles TV, you must confirm that you agree to accept the Super Eagles TV terms and conditions shown here. You cannot register with Super Eagles TV unless you confirm your acceptance of its terms and conditions by clicking on the check-box.
- Registration is for a single user only.
- You will be required to enter accurate contact details and to update your details in the event of any change.
- You will be requested to enter a password. You are responsible for maintaining the confidentiality of the password and your entry to the Site (refer also to Security Clause).
- To register with Super Eagles TV as a member, you do not have to be any particular age. Registered membership is open to anyone in the world.
- The Terms of registered membership may change without notice. Any changes to the Terms will be posted to the Super Eagles TV site.
- Your continued membership shall constitute your acceptance to the Terms and any amended Terms. If you choose not to remain a registered member, please opt out.
- Upon registering to become a Super Eagles TV member, you agree that we can obtain and hold your registration details, and any responses or other feedback you provide.
- Upon registering to become a Super Eagles TV member, you agree that we can combine your Super Eagles TV details with your Super Eagles TV content viewing history and interests for the purpose of using this information for analytical purposes to bring members the content they want.
- Super Eagles TV may conduct Surveys from time to time. The commencement dates and closing dates for these Surveys will be communicated to you in your Survey invitation emails. You are not obliged to participate in the surveys to remain a member.
- Why do I need to sign up?
You do not have to register to view certain content on Super Eagles TV. However, we will soon have additional content and features available to members only. Membership to Super Eagles TV is free and it only takes a minute to join.
- I can't remember my Super Eagles TV Name or my password, how do I get it back?
No problems, click here on “Forgot my passwordâ€. A new password will be emailed to you.
- Once I have registered, can I use the same login ID and password to view different content and live events?
Yes, you only have to register once. The login ID and password you use to register to Super Eagles TV will allow access to all aspects of the site except paid content.
- Will I have a site ‘profile’?
Until you join a future community group on the site your name or profile will appear to no one. Information about your activities on Super Eagles TV – the content you've watched, favourited, shouted about, tagged or commented, the Friends you've made and the Groups you've joined – may appear to your chosen Friends' in future social applications to be added to the site.
- Will my registration and credit card transactions be secure?
Yes, you will be connected via a secure, encrypted channel. The server then sends
your data through the authorization network to the appropriate bank over a secure,
proprietary connection. Further security details are found in the Subscription pages
which you are required to read and accept before making any payment to Super Eagles
TV Limited.
- What if I have problems subscribing?
Super Eagles TV uses the internationally accepted PayPal payment gateway system
which accepts all major credit cards. It is extremely easy to use and follows the
same widely known process as other online payment systems. Paypal provides a safe
and secure gateway using a 128-bit encrypted system.
While we do not envisage any technical difficulties in subscription payments being
made, we will provide help if any problems arise by contacting us at:
support@planetstream.tv or through our contact page on the website.
- What is streaming?
"Streaming" refers specifically to the technical process of delivering a webcast
to your desktop player program. The word reflects how the technology works: content
is not downloaded and stored on the user's computer. Rather, it just "streams" through
in real time, vanishing as it goes.
- What's the difference between "bandwidth" and "bit-rate"?
The words are used interchangeably. However, "bandwidth" technically means the size
and capacity of your internet connection (dial-up, high-speed, DSL or cable). "Bit-rate"
refers to the speed with which data (bits) can pass through the connection (bandwidth).
- How do we manage quality control?
Using our database, we will collate and scrutinize statistical reports for each
streamed event. This will allow us to determine the number of visitors and unique
visitors, connection times, connectivity rates and any downtime periods (if any).
This will allow us to further modify and improve our services to you.
- Is there a delay between the broadband video stream and a live event?
Due to the time taken to encode the stream and get it onto the internet, the live
broadcast may be slightly delayed. This delay is generally between 0.5 to 20 seconds
and always less than one minute. This is termed 'latency' and can vary depending
on the number of routes and the quality of hardware between our capture devices
and your computer.
- Will I be able to watch content on a computer other than the one from which I
have registered or subscribed?
Yes, one of the key benefits of the Super Eagles TV viewing system is that your
log in name will provide access to content from any computer capable of receiving
it be it your home or work. Please note however that you are only allowed to use
one connection at a particular time with that login.
- What archived content will be made available?
We specialize in broadcasting live sports events and as time passes, we will be
constantly be adding to the library of archives. There are no boundaries to the
amount of video we can archive and with our cost effective storage system and growing
end-user capabilities our library will expand to include many sport and entertainment
events.
- What is the Video on Demand section?
All events previously broadcast live by Super Eagles TV will be archived as VOD
which can be accessed by you. There will be growing numbers of programs and categories
accessible at www.supereaglestv.com and at www.planetstream.tv. We are constantly
adding to our VOD section.
- How do I stream Video on Demand content?
To stream a Video on Demand, take the following steps:
Click on the link or thumbnail of the video content file you wish to view.
You will need to register for free content, or register and pay through our payment
gateway (Paypal) for subscription content.
You will be given a choice of bitrates (download speed). Choose one that best suits
your internet connection. If you are not sure then do a speedtest at www.speedtest.net
to determine your download capabilities.
If the quality is poor or the video or audio stalls, then choose a lower bitrate
and test that. (i.e. 450Kbps as opposed to 800Kbps).
When the ideal bitrate is found your video choice will start playing automatically
in a Flash video player.
If you get an error window when you click the bitrate link:
- o try logging in again
- o try a different web browser application (e.g Mozilla instead of Internet Explorer)
- o disable any popup blockers you may have installed on your computer
- o check that you have javascript enabled.
- o reinstall Flash media player.
If you still have problems please contact our support team at
support@planetstream.tv.
Accessing Video on Demand is much like accessing a Live Stream; you will need the
appropriate media player installed on your computer. At a minimum you should have
the latest version of Flash installed. If the video is streamed, then you will need
a fast enough internet connection to view the content without loss of quality.
- What if I have technical problems?
Super Eagles TV will provide you with full technical support:
- an online email helpdesk for you to contact if you have any technical problem.
- live chat support.
We will always endeavour to provide immediate solutions to any problems that your
ISP or network administrator cannot solve. It is a fact that most technical problems
occur due to one of the following:
- inadequate end-user capabilities.
- network congestion issues or quality of service at the client's ISP.
- problems of distribution between the client's ISP and our 3rd Party distribution
servers.
Before anything, we suggest that you close the Flash media player window, and re-open
it again. This will often resolve a frozen stream. Secondly, if you suspect your
internet connection may be suffering congestion (broken pictures or sound), try
viewing a lower bitrate stream.
We always ensure a fast 'ping time' to our distribution server entry point (with
no packet loss), and we constantly monitor uptime and throughput of the video data
content. We have enormous international data headroom. In the unlikely event of
an outage or problem occurring at our end we will immediately post an announcement.
As technologies rapidly improve, these sorts of problems are becoming rare. It is
nonetheless very important that you find out what your system capabilities are by
way of testing your internet download capabilities before subscribing. This can
be estimated by using the 'Internet Speed Test' link on our website's main menu.
The speed test queries a fast server in the USA which informs and irons out the
few people with very slow connections. It is not an entirely accurate test of your
exact download speed but will offer a good indication on which to choose your bitrate
to receive the stream.
You may have a fast connection to the internet, but there could be a bottleneck
(over certain network routes on the internet) for which your ISP should be contacted.
Please read our terms and conditions. Super Eagles TV will always try to provide
a great viewing experience using the best technologies available. We are working
on improving our service continuously.
- What operating systems and browsers are supported?
No one should be daunted by the computer and hardware required to receive a quality
stream of a Super Eagles TV event. The vast majority of late-model computers will
automatically come equipped with everything you need: a Pentium processor, a sound
card, and the Flash media player.
More specifically however, to view a live event you must use a platform that at
least meets the requirements specified below.
General Minimum Requirements
Monitor and video card that will support 64K color
1024x768 Screen Resolution set to 32 bit
16-bit Windows compatible sound card with speakers
Flash Media player. Can be downloaded from: http://www.adobe.com/products/flashplayer/
Our recommended browsers are Internet Explorer 8 or above and Mozilla Firefox.
Internet Minimum Requirements
Due to advanced technology and our international bandwidth networks; Super Eagles
TV has developed and operates multiple bitrate choice for the customer.
We expect that in the not too distant future we will be offering far higher download
rates of 2Mbps or higher with HD quality viewing.
- What if I'm having trouble accessing or receiving the stream?
If you are experiencing problems receiving a live stream we suggest you first try
the following steps:
Refreshing the Flash Player window by:
- o clicking on the 'title bar' and pressing the F5 key on your keyboard; or,
- o close the Flash player window and re-open it by clicking on a bitrate link again.
Try disabling your firewall temporarily.
Do you have the latest version of Flash installed? If not, upgrade at http://www.adobe.com/products/flashplayer/.
Are you receiving audio but not video - we suggest try uninstalling Flash and Re-Installing
it afresh.
Nothing happens when you click on a connection link? Make sure you disable any pop-up
blocking applications, and enable Javascript in your browser.
If you can see the pop-up and Flash spinning circle logo but no stream, please check
that we are broadcasting at that time.
Try a slower bitrate stream and do a speed test.
Give it five minutes and check for admin announcements.
If you cannot login - Check firstly that you have Javascript and Cookies enabled
in your browser. Are you using the username and password that you registered with?
If so, please us email your username and we can try resetting your password.
Try opening a different Browser.
If none of these work, please email us details of your system:
- Operating System
- Browser version
- Firewall software
- Anti-virus Software
- Network environment (your ISP)
- The problem you are having
We will try and help troubleshoot your issue. If you access the Internet through
a proxy server or through a firewall, and are having problems accessing our stream,
we suggest you first consult with your network administrator or firewall vendor's
website to determine if your network or firewall has been configured correctly.
It depends. The bandwidth allocation that you are provided by your internet service
provider (ISP) will determine whether you are to pay any charges over and above
an allocated data cap.
Super Eagles TV.tv uses two methods to determine your location. First, you are asked
to enter your location when you create an account with us. Second, whenever you
visit a website, you send your IP address to the website's server so that the server
can send information back to your browser. IP addresses are allocated (more or less)
by country. We use the database here, which is updated daily, in order to match
your IP address with your country.
Yes. We welcome all sponsorship and advertising enquiries.
Go to our homepage and enquire through our Advertising link and use the contact
form there.
All media enquiries can be directed to media@planetstream.tv or alternatively, go
to our home page and click on "contact us" and fill in the form.